How does the Price Promise policy work?

We pride ourselves in offering prices direct from all the brands we work with. This means you are not paying any middlemen to forward the goods to you.

But if you still find something cheaper, somewhere:

Contact us to let us know which item you’ve seen selling for less, and which site it is on. This excludes Members Only Sites, such as Costco.

Select the ‘Price Promise – I’ve seen the same branded item cheaper on another website’ category in the ‘Subject of your query’ field. Tell us as much about the item as you can and the price you saw it at.

Once we’ve checked it out, we’ll send you a discount/promo code for the difference. You can then buy the item you want from us at the lower price.

If you’ve already bought your item from and then seen it cheaper on another website, just let us know within 7 days and we’ll send you a discount/promo code for the difference. You’ll be able to use this on your next purchase.

Conditions apply:

  1. The product should be of the same brand and model
  2. The competitor website should have availability of the stock
  3. The price excludes any shipping costs built into the price or pricing followed by marketplaces where they charge an annual/monthly fee for shipping.